Diagnostics narrative
How diagnosis works
Each helpme symptom goes through a deterministic rule case. The evidence bundles, generates a confidence score, and the worker emits both internal guidance plus customer-safe messaging.
Flow timeline
Support logic vs. human story
Signal sources
Evidence strings, first checks, and safe recovery steps all live in the source rule cases that drive buildHelpmeResponse
interactions. The companion site captures the same entries so reviewers can inspect both layers.